Cape Cod Colonial Village Health & Sanitation Guidelines

We are closely monitoring government policy changes, Centers for Disease Control (CDC) guidelines, government mandates, and public health advancements and will continue to make changes as necessary or appropriate to our protocols and procedures.  

1. Employee & Guest Health

The health and safety of our employees and guests is our number one priority.

  • Employee Health Checks. One employee per shift will be responsible for evaluating each employee coming to work, and will have the authority to send the employee home if they show any signs of COVID-19. 
  • Physical Distancing. Guests will be advised to practice physical distancing by standing at least six feet away from other groups of people not traveling with them while standing in lines, using elevators, or moving around the property. Restaurant tables and other physical layouts will be arranged to ensure appropriate distancing. Employees will be reminded to practice physical distancing by standing at least six feet away from guests and other employees whenever possible. All outlets will comply with, or be more restrictive than, local or state mandated occupancy limits.
  • Hand Sanitizer. Hand sanitizer dispensers, touchless whenever possible, will be placed at key guest and employee entrances and contact areas such as driveways, reception areas, hotel lobbies, restaurant entrances, meeting spaces, elevator landings, pools, and exercise areas.
  • Front of the House Signage. There will be health and hygiene reminders throughout the property including the location where guests are required to wear masks. 
  • Back of the House Signage. Signage will be posted throughout the property reminding employees of the proper way to wear, handle, and dispose of masks, use gloves, wash their hands, sneeze, and to avoid touching their faces.
  • Employee & Guest Health Concerns. Our employees have been given clear instructions on how to respond swiftly and report all presumed cases of COVID-19. We will be ready to provide support to our guests. Employees are instructed to stay home if they do not feel well and are instructed to contact a manager if they notice a coworker or guest with a cough, shortness of breath, or other known symptoms of COVID-19. Employees and guests who are exhibiting any of the symptoms of COVID-19 while at the property are instructed to immediately notify their manager (employees) or hotel management (guests).

Employees may be eligible for Paid Sick Leave if they have been advised to self-quarantine or are receiving treatment for COVID-19, or if they are caring for a family member who needs to self-quarantine or get treatment for COVID-19. 

Case Notification. If we are alerted to a presumptive case of COVID-19 at any of our properties, we will work with the guidelines presented by the CDC. 

2. Employee’s Responsibilities

The following of these guidelines is vital for employees for an effective sanitation and health program. 

  • Hand Washing. Correct hygiene and frequent handwashing with soap is vital to help combat the spread of the virus. All employees have been instructed to wash their hands, or use sanitizer when a sink is not available, every 60 minutes (for 20 seconds) and after any of the following activities: using the restroom, sneezing, touching the face, blowing the nose, cleaning, sweeping, mopping, smoking, eating, drinking, after entering or exiting a guest room, entering and leaving the building, going on break, and before or after starting a shift.
  • COVID-19 Training. All employees will receive training on COVID-19 safety and sanitation protocols with more comprehensive training for our teams with frequent guest contact including Housekeeping, Food & Beverage, and Guest Services.  
  • Personal Protective Equipment (PPE). Appropriate PPE will be worn by all employees based on their role and responsibilities and in adherence to state or local regulations and guidance. Training on how to properly use and dispose of all PPE will be mandatory. Every employee entering the property will be provided a mask and required to wear that mask while on property. Gloves will be provided to employees whose responsibilities require them, including housekeeping and public area attendants. 
  • Daily Pre-Shift & Timekeeping. Employee pre-shift meetings will be conducted in areas that allow for appropriate physical distancing between employees. Larger departments will stagger employee arrival times to minimize traffic volume in back of house areas. Hand sanitizer will be available at each time-clock location and employees will be required to sanitize their hands after clocking in. Our management team will ensure constant communication and proper PPE and sanitation procedures are followed and updated per the latest expert guidance.

3. The Guest Journey

Guest Arrival

Our check-in time is 4 pm in order to allow enough time to properly complete our enhanced sanitation procedures in the guest rooms. 

Depending on the property and  guests' preference, there will be a range of check-in procedures to include, but not limited to, virtual check-in, in-person, or guest accessing a lock-box with a key. Guests will be asked to use hand sanitizer and to wear a mask or cloth covering over their face and nose while in public areas in the hotel. Appropriate signage will also be prominently displayed outlining proper mask usage and current physical distancing practices in use throughout the property.  

Unfortunately, in order to minimize the risk of cross-contamination, we cannot store guest bags or items before check-in or after check-out. 

Hotel Guest Elevators
  • An employee will be present to sanitize the button panels at regular intervals, at least once per hour.
  • Signage will be posted to explain the current procedures.
  • Only one party (a group of 10 or fewer who have socially distanced together prior to arrival) are permitted in the elevator at one time.
 Guest Sanitation Amenities
  • Guests will have access to hand sanitizer throughout the property, wipes where there are common areas/items, and additional resources are available upon request. 

4. Cleaning Products and Protocols

Our hotels use cleaning products and protocols which meet EPA guidelines and are approved for use and effective against viruses, bacteria, and other airborne and blood-borne pathogens. We are working with our vendors, distribution partners, and suppliers to ensure an uninterrupted supply of these cleaning supplies and the necessary PPE.

  • Public Spaces. The frequency of cleaning and sanitizing has been increased in all public spaces with an emphasis on frequent contact surfaces including, but not limited to, front desk check-in counters, elevators and elevator buttons, door handles, public bathrooms, room keys and locks, ATMs, stair handrails, gym equipment, dining surfaces, and seating areas.
  • Guest Rooms. Industry leading cleaning and sanitizing protocols are used to clean guest rooms, with particular attention paid to high-touch items including television remote controls, toilet seats and handles, door and furniture handles, water faucet handles, nightstands, telephones, light switches, temperature control panels, alarm clocks, and luggage racks.
  • Daily Housekeeping: Guest Rooms. For your safety and the safety of our staff, housekeeping services will be limited to cleaning and advanced sanitation measures between guest stays only. No staff will enter an occupied room unless there is an emergency situation. Fresh towels, additional amenities, or additional sheets or pillows will be delivered to the guest door in a sealed bag upon request. 
  • Back of the House. The frequency of cleaning and sanitizing will also increase in high-traffic back of house areas with an emphasis on the employee break rooms, employee entrances, employee restrooms, loading docks, offices, and kitchens.
  • Shared Equipment. Shared tools and equipment will be sanitized before, during, and after each shift or anytime the equipment is transferred to a new employee. This includes phones, radios, computers, and other communication devices, payment terminals, kitchen implements, engineering tools, safety buttons, folios, cleaning equipment, keys, time clocks, and all other direct contact items used throughout the properties. The use of shared food and beverage equipment in back of the house office pantries (including shared coffee brewers) will be discontinued.
  • Room Recovery Protocol. In the event of a presumptive case of COVID-19, the guest’s room will be removed from service and quarantined. The guest room will not be returned to service until the case has been confirmed or cleared. In the event of a positive case, the room will only be returned to service after undergoing an enhanced sanitization protocol by a licensed third-party expert and approval by the local Health Department.
  • Air Filter and HVAC Cleaning. The frequency of air filter replacement and HVAC system cleaning has been increased and fresh air exchange will be maximized.  

5. Physical Distancing

Throughout the property, we will meet or exceed state and local health authority guidelines on proper physical distancing.

  • Queuing. Any area where guests or employees queue will be clearly marked for appropriate physical distancing. This includes check-in, check-out, elevator lobbies, and dining areas.
  • Hotel Front Desk. Guest Experience Agents will utilize every other workstation to ensure separation between employees whenever possible.
  • Restaurants and Bars. Restaurants and bars will reduce seating capacities to allow for a minimum of six feet between each seated group/party of guests.
  • Meeting Spaces. Meeting and banquet set-up arrangements will allow for physical distancing between guests in all meetings and events based on CDC and state recommendations. Self-serve, buffet-style food service will be suspended and replaced by alternative service styles. 
  • Pools. Pool seating will be configured to allow for at least six feet of separation between groups of guests.
  • Back of the House. Physical distancing protocols will be used in the employee dining areas, kitchens, shared office spaces, and other high-density areas in order to ensure appropriate distancing between employees.

6. Business Services, Office Services, Lost & Found

 Guest Considerations
  • Discontinue print magazine and newspaper services throughout the property. 
  • Guest packages delivered to the rooms will be placed outside the guest room. 
  • Only single-use paper items will be in the guest room and will be changed for each new guest.
  • Self-service coffee will be suspended and will be available through our Guest Experience team members.

7. Pool/Hot Tub Operations

Cleaning & Sanitizing Protocol
  • Chaise lounge chairs to be sanitized after each use
  • Pools and hot tubs to be maintained by trained individuals who monitor chemical levels and sanitary protocol
Physical Distancing Protocol
  • Chaise lounge chairs set with appropriate physical distancing
  • Hot tubs will remain drained and closed for use with the exception of hot tubs which are private to a single guest room or suite. 

8. Public Areas

Cleaning & Sanitizing Protocol

Employees will sanitize the following areas at least once per hour:

  • Hotel entry doors
  • All handrails
  • Employee smoking areas
  • Exterior benches
  • Trash bins
  • All Front of the House (FOH) restrooms
  • All public areas for guests, including any fitness equipment where available

9. Front Office

Cleaning & Sanitizing Protocol
  • Sanitize all guest touch-points after each transaction including EMV Credit Card Devices, pens, and registration countertops
  • Room keys to be sanitized before stocking
  • Offices to be deep cleaned and sanitized upon a shift change
Physical Distancing Protocol
  • Restructure guest queue to provide appropriate six-foot intervals
  • Appropriately spaced staff workstations
  • Implement peak period queueing procedures, including a Lobby Greeter when needed to limit capacity and manage proper distancing between guests
  • Reduced occupancy limits for all public spaces
Guest Considerations
  • Interior entry doors to be propped open to minimize guest contact when possible

10. Housekeeping

Cleaning & Sanitizing Protocol
  • Carts, trolleys, and equipment will be sanitized at the start and end of each shift
  • Guest linens will be delivered and removed from guest rooms in sealed bags
  • All items stored on shelves in the Housekeeping closet are placed in bags and not exposed to the open air when not in use
  • Back of the house restrooms will be sanitized at least once every four hours
  • House phones, in unsupervised/controlled areas, to be removed
Physical Distancing Protocol
  • Hotel staff will not enter guest rooms until after check out (guest requests will be left outside of the room)
Guest Considerations
  • All reusable collateral to be removed from rooms; critical information will be placed on single-use collateral and/or electronically shared with guests
  • Single-use collateral will be disposed of and changed after each guest
  • Extra pillows and blankets stored in the guest room closets will be removed and available upon guest request
  • All guest amenities will be packaged before being placed in room
  • Specific sanitation consideration will be paid to the following guest room areas:
    • Desks, countertops, tables, and chairs
    • Phones, tablets, and remotes
    • Thermostats
    • Cabinetry pulls and hardware
    • Doors and doorknobs
    • Bathroom vanities and accessories
    • Bathroom fixtures and hardware
    • Windows, mirrors, and frames
    • Lights and lighting controls
    • Closets, hangers, and other amenities

11. Restaurants, Bars & Lounges

Cleaning & Sanitizing Protocol
  • Host podiums, including all associated equipment, to be sanitized at least once per hour
  • Service stations, service carts, beverage stations, counters, handrails, and trays to be sanitized at least once per hour
  • POS terminals to be assigned to a single server where possible and sanitized between each user and before and after each shift (if multiple servers are assigned to a POS terminal, servers will sanitize their hands after each use)
  • Dining tables, bar tops, stools, and chairs to be sanitized after each use
  • Condiments to be served in single-use containers or cleaned after each guest 
  • Check presenters, votives, pens, and all other reusable guest contact items to be either sanitized after each use or single-use
  • Menus will be single-use and/or laminated and sanitized between uses
  • Trays (all types) and tray stands will be sanitized after each use
  • Storage containers will be sanitized before and after each use
  • Food preparation stations will be sanitized at least once per hour
  • Kitchens will be deep cleaned and sanitized at least once per day
Physical Distancing Protocol
  • Hostesses and managers to manage physical distancing at entries, waiting areas, and queues (in addition to signage)
  • Peak period queuing procedures will be implemented when guests are not able to be immediately sit
  • Tables and booths will be utilized with appropriate physical distancing between each family or traveling party (six feet or as otherwise advised by local authorities)
  • Reduce bar stool count to provide appropriate physical distancing
  • Manage the line flow at quick-serve outlets to ensure coffee and food pick up areas remain appropriately distanced
  • Additional quick-serve coffee options to open based on demand and length of physically distanced lines
  • Reduced occupancy for all restaurants and meeting spaces
Guest Considerations
  • Breakfast will be offered either for pick-up in a designated area or delivered to your door 
  • All self-serve condiments and utensils will be removed and available from cashiers or servers
  • All straws will be wrapped
  • All food and beverage items will be placed on the table, counter, or other surfaces instead of being handed directly to a guest
Additional Employee Dining Room (EDR) Protocols
  • No self-serve food available (including snacks)
  • Food to be served by cooks and line attendants
  • Single-use cups for beverage (no refills)
  • Provide roll-ups for employee meals, disposable napkin, and reusable flatware

12. Catering & Banquets

Cleaning & Sanitizing Protocol
  • All shared equipment and meeting amenities will be sanitized before and after each use, or be single-use if not able to be sanitized
  • All linen, including underlays, will be replaced after each use
  • Clean and soiled linens will be transported in sealed single-use plastic bags into and out of the meeting rooms
Physical Distancing Protocol
  • All buffet and self-serve style events will be suspended until further notice
  • All food and beverage items will be individually plated and served
  • Coffee and other break items will be attended and served by a server
  • Flatware will be provided as a roll-up
  • Condiments will be served in single-use containers or cleaned after each guest (either disposable or washed after each use)
  • Seating capacities and floor plans to be reviewed on an event-by-event basis to ensure appropriate physical distancing that follows respective operating County requirements, Fire Department requirements, and CDC guidelines
Guest Considerations
  • Water bottles will be provided in lieu of water carafes on meeting tables and water stations
  • Staff will develop examples of physically distanced floor plans for Hotel Sales & Event Services use
  • Modified menus will be created to showcase styles of service and items currently available

14. Hotel Sales & Event Services

Cleaning & Sanitizing Protocol
  • Sanitize conference room doors, tables, chairs, light switches, and other equipment after each group use
  • Hotel Sales and Events will sanitize their respective work areas, counters, doors, and equipment at least once every four hours and upon a shift change
Physical Distancing Protocol
  • Seating capacities and floor plans will be reviewed on an event-by-event basis to ensure appropriate physical distancing that follows respective operating County requirements, Fire Department requirements, and CDC guidelines
  • Site inspections and meetings will be done virtually and/or appropriately physically distanced
Guest Considerations
  • Signage will be posted outside of meeting and events reminding guests of appropriate physical distancing guidelines